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Enhancing Customer Experience with CRM and AI in Business Central

The combination of CRM and AI also revolutionises customer service. With AI-powered chatbots and virtual assistants integrated into Business Central, businesses can provide round-the-clock support to customers. These tools can handle frequently asked questions, troubleshoot common issues, and guide users through processes, freeing up human agents to focus on more complex inquiries.

Business Central Wave 2 Update 2024: A Comprehensive Overview

The 2024 Wave 2 update for Microsoft Dynamics 365 Business Central introduces a wealth of powerful features and enhancements designed to empower small and mid-sized businesses. As your trusted partner in delivering bespoke business solutions, Monpellier is excited to share the key updates from this release and provide expert insight into how these innovations can benefit your organisation.

How To Increase Your Sales Team Productivity Using Microsoft Dynamics 365 CRM AI

A core benefit of most CRM software is its ability to centralise sales data, eliminating the need to sift through spreadsheets and different systems. This also makes it easier to identify trends, spot bottlenecks, and proactively pursue sales opportunities.

However, Microsoft Dynamics 365 CRM takes it a step further. The system uses advanced algorithms and predictive analytics to analyse historical data, market trends, and customer behaviour. This combination helps sales professionals make informed predictions about future performance. It also aids in quickly adopting measures that can position the company to either capitalise on future opportunities or prevent poor sales performance.

How Monpellier Leverages Microsoft Business Central Accounting Software for Bespoke Business Solutions

At Monpellier, we’re all about delivering tailor-made business solutions that perfectly align with your unique needs. Our goal is to help you navigate the complexities of modern business management with solutions that are as unique as your business itself. Today, we’re diving into how we utilise Microsoft Business Central Accounting Software to craft bespoke solutions that seamlessly support your overarching objectives. From enhancing operational efficiency to improving financial accuracy, Business Central provides the robust platform we use to drive transformative results for our clients.

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How to Leverage Power BI for Advanced Data Analytics in Microsoft Dynamics 365

According to a Forrester Consulting survey of 900 global business leaders, companies that effectively leverage data analytics are 162% more likely to significantly exceed their revenue targets. Additionally, businesses that utilise data experience an 8% increase in customer trust and a 173% advantage in efficiently complying with regulations compared to those that do not use data-driven strategies (source: CIO Dive). This blog post explores how you can harness Power BI for advanced data analytics within Microsoft Dynamics 365, transforming your business operations and enhancing your decision-making processes.

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Unveiling Business Central 2024 Release Wave 2: Transforming Business Processes with Cutting-edge Updates

As a leading Microsoft reseller in the UK, Monpellier is committed to bringing the latest innovations and updates from Microsoft to our clients. The 2024 Release Wave 2 for Business Central is set to deliver transformative capabilities that will streamline and optimise business processes for small and mid-sized organisations. In this post, we explore the […]

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Top 10 Power BI Dashboards for Business Central Users

Integrating Microsoft Power BI with Business Central offers a robust solution for transforming raw data into actionable insights. Integrating Power BI with Business Central can revolutionise how SMEs manage their operations, providing real-time insights and driving data-driven decision-making. By leveraging these top 10 Power BI dashboards, businesses can enhance their efficiency, optimise performance, and achieve sustainable growth.