BUSINESS MANAGEMENT SOFTWARE SUITE

Dynamics 365

Dynamics 365 is a collection of intelligent business tools that helps organisations evolve and manage complexity.

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215%

ROI over three years

55%

Increase in finance personnel productivity using Dynamics 365 Finance

44k

Savings in third part reporting using 365 Business Central

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Breaking Down Silos and Unifying Strategies

Dynamics 365 breaks down silos created by traditional enterprise resource planning (ERP) and customer relationship management (CRM) solutions for a comprehensive view of your customers and operations.

Powered by the cloud, Dynamics 365 is a flexible suite of Business Applications bringing together ERP, CRM and Business Intelligence, to deliver end-to-end smoother control, increasing growth potential and reducing running costs.  

The solution helps to unify strategies across Sales, Customer Service, Field Service, Operations, Marketing, Project Service Automation, Talent, Retail and more.   

Microsoft Dynamics 365 Uses

  • Linking people, processes, and data from many apps, such as Microsoft Dynamics 365, Office 365, LinkedIn, and Azure, to help your business work cohesively.  
  • Using built-in AI (Artificial Intelligence), analytics, and guided action suggestions to make better decisions.  
  • Modifying Dynamics 365 to suit demands as opposed to altering the business model. Programmes can be customised with Microsoft Power Platform or integrated with current systems.  
  • For progressive organisational innovation, modernise your strategy by combining AI, mixed reality, social media, and mobile capabilities.  
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Why Choose Dynamics 365?

Users receive an integrated and intelligent perspective of data about client records, transactions, behaviours, and preferences when Dynamics 365 and ERP’s CRM and ERP modules are combined with Microsoft’s productivity tools. This comprises data on orders, stock, and delivery.    

For decision-makers, Dynamics 365 includes greater functionality and additional analytical insight capabilities.   

With more sister products than other CRM systems, which often rely extensively on third-party plug-ins, Dynamics 365 is an alternative for organisations that rely on Office 365, Outlook, or Azure.

Through AppSource, Microsoft is also growing its library of external applications compatible with Dynamics 365.  

SOLUTIONS TO FIT YOUR ORGANISATION, NOT THE OTHER WAY AROUND

Microsoft Dynamics 365 Benefits

Microsoft Dynamics 365 solution benefits include enhanced productivity, improved customer engagement, and seamless integration through its comprehensive suite of offerings.

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Automate Supply

Optimise Stock Levels
Use built-in intelligence to predict when and what to replenish in your warehouse or store. Purchase only what you need with dynamically updated stock levels.

Avoid Lost Sales and Reduce Shortages
Maintain the right amount of stock by automatically calculating stock levels, lead times, and reorder points to reduce overbuying. Suggest substitutes when items are out of stock.

Maximise Profitability
Get recommendations on when to pay your suppliers to benefit from supplier discounts or avoid overdue penalties. Prevent fraudulence.

Microsoft Dynamics 365 Solution Offerings

Microsoft Dynamics 365 offers a comprehensive suite of solution offerings designed to empower businesses with flexible and integrated tools for improving productivity and customer engagement.

Microsoft Dynamics 365 Sales

For the modern sales team, customer engagement is everything. Drawing together a handy selection of CRM tools into one app, Microsoft Dynamics 365 for Sales helps businesses take an intelligence-led approach to building better relationships with their customers. Sales 365 supplies insight from every stage of the customer journey.   

Microsoft Dynamics 365 for Sales allows sales teams to optimise processes for higher conversions through automation, streamlining, and carefully targeted marketing. 

It helps reduce acquisition costs and improve retention rates, while supplying a complete picture of your target markets by drawing on data from media, social media, events and more.   

Additionally, it offers information on potential customers’ sources, customer interaction data, personalization of services, sales efficiency, and performance indicators across platforms, including Dynamics Magento and Dynamics Shopify.  

  • Build strong relationships with customers  
  • Take action based on insights  
  • Full transparency into relationship activities  
  • Close deals faster  
  • Powerful flexibility beyond traditional CRM capability  

Dynamics 365 Sales cost savings  

  • A 215 per cent return on investment (ROI) over three years  
  • Seven months to pay back  
  • A 15 per cent increase in seller efficiency when collaborating with team members 
Microsoft Monpellier Microsoft sales solution dashboard image with logos surrounding it in full colour with a transparent background

Dynamics 365 Field Service

Customer satisfaction, team productivity and profitability are at the centre of any successful Field Service organisation.   

Dynamics 365’s Field Service Component is used for resource planning and scheduling, contract management, inventory management, insights into IoT-connected products, and customer communication capabilities.   

An end-to-end service management software integrated with CRM functionality, Dynamics 365 for Field Service benefits planners, technicians, and service managers alike.  

Uses:  

  • Helps organisations deliver on-site service to customer locations  
  • Combines workflow automation  
  • Scheduling algorithms  
  • Mobility to set up mobile workers for success  

 

Microsoft Monpellier Dynamics 365 phone dashboard image surrounded by full colour logos

Microsoft Dynamics 365 Customer Service

Service has become a critical point of competitive difference for modern customer-facing operations. Dynamics 365 Customer Service allows service staff real-time, anytime, access to accurate and comprehensive customer information.

This includes all customer data from various platforms displayed in a single system, including orders, complaints, queries, history, purchasing behaviour, etc. 

This not only simplifies employees’ jobs but also enables communication with customers in a more personal and consistent manner. Dynamics 365 Customer Service combines customer data from Office 365, Microsoft Dynamics 365, and external data sources and aids users in deriving insights from data.

Personalised customer experiences Provides valuable customer insights Increases business productivity

Microsoft Monpellier Microsoft dynamics 365 solution dashboard image with logos surrounding it in full colour with a transparent background

Dynamics 365 Business Voice

Microsoft 365 Business Voice is essentially a cloud-based phone system that uses Microsoft Teams to function as a more contemporary replacement for the more conventional phone system. 

Users have the choice to call landlines, mobile phones, and other PSTN (Public Switched Telephone Network) users, as well as receive calls from them.    

Microsoft Dynamics 365 Business Voice is intended for small and medium-sized enterprises transitioning to an Office 365-based contemporary workplace. 

Microsoft 365 Business Voice’s primary features include call forwarding, free phone numbers, audio conferencing, setting up an auto attendant and call queue, and number porting.  

Uses:  

  • Call park  
  • Forwarding  
  • Auto attendants  
  • Call queues  
  • Audio conferencing  
  • Calling plans  

 

Microsoft Monpellier Microsoft teams voice dashboard image with logos surrounding it in full colour with a transparent background

Dynamics 365 Fundraising and Engagement

Dynamics 365 Sales fuels the fundraising and engagement features of Microsoft Cloud for non-profits. Relationship management software will aid non-profits in modernising constituent involvement.  

Fundraising and Engagement may be integrated with LinkedIn Sales Navigator for Dynamics 365. With customised methods that make use of LinkedIn networks and interactions, this integration helps improve donor and prospect research.   

Microsoft Dynamics 365 Fundraising and Engagement divides into various categories, such as Development, Fundraising, Gifts, Events, Reports, and Configuration.

 Switching between areas is simple, allowing easy organisation.  

  • Relationship management  
  • Campaign management  
  • Manage volunteers  
  • Organise fundraising events  
  • Donations and income processing Gift Aid and tax-efficient giving 
  • Identify and profile your major donor  
  • Manage legacy fundraising  

 

Microsoft Monpellier Microsoft dynamics 365 solution dashboard image in full colour with a transparent background

Microsoft Dynamics 365 Marketing

Today’s customers are more knowledgeable and well-informed than ever before. Where once the sales representative was the only source of information, prospective customers now progress more than halfway through the buying cycle before engaging directly with a sales team.   

Dynamics 365 for Marketing simplifies content creation and data analysis so marketers can focus energies where it counts most. 

An intuitive multichannel journey designer allows automated distribution and personalisation to ensure messages reach the right people in the right way. Dynamics 365 underpins all this, and with customisable focused lead score analysis, efforts focus on the best prospects.   

With seamless integration to Dynamics 365 Sales, Dynamics 365 Customer Insights, Microsoft Teams, and other products, 365 Marketing uses data to make quicker and wiser business decisions.    

  • Tailor buyer offering  
  • Conduct more personalised, account-based content  
  • Maximize ROI with pre-built dashboards or build your own  
  • Get a 360° view of every lead and monitor every touchpoint  
  • Create professional emails with personalized messages and deliver campaigns at the perfect time  
  • Run targeted, multi-channel marketing campaigns  
  • Allows sales and marketing to target high-potential revenue-generating accounts  

 

Microsoft Monpellier Microsoft marketing solution dashboard image with logos surrounding it in full colour with a transparent background

Dynamics 365 Finance

Microsoft Dynamics 365 for Finance & Operations connects processes and departments, including procurement, sales, logistics, productions, projects, finance, and business administration in the cloud.   

Microsoft Dynamics is a cloud-based ERP solution that offers manufacturing, supply chain, retail and finance capabilities, with built-in predictive analytics and intelligence for real-time actionable insights into business performance.   

Dynamics CRM uses analytics, automation and clear financial insight at every step. Microsoft Dynamics is adaptable enough to help everyone, from Fortune 500 enterprises to SMEs, drive down costs and increase output.  

  • Unifying financial and business operations  
  • Transforming businesses by easily redesigning processes without disrupting operations    
  • Leverage the Cloud with the ability to do business anywhere, anytime  
  • Provide a fast and efficient way to register financial transactions and manage relationships  
  • Delivers insights at all levels of the organisation to support innovation 
  • Connect sales and purchasing processes with logistics, production, and warehouse management    

 

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Dynamics 365 Field Service

Customer satisfaction, team productivity and profitability are at the centre of any successful Field Service organisation.   

Dynamics 365’s Field Service Component is used for resource planning and scheduling, contract management, inventory management, insights into IoT-connected products, and customer communication capabilities.   

An end-to-end service management software integrated with CRM functionality, Dynamics 365 for Field Service benefits planners, technicians, and service managers alike.  

Uses:  

  • Helps organisations deliver on-site service to customer locations  
  • Combines workflow automation  
  • Scheduling algorithms  
  • Mobility to set up mobile workers for success  

 

Microsoft Monpellier Dynamics 365 phone dashboard image surrounded by full colour logos

Microsoft Dynamics 365 Customer Service

Service has become a critical point of competitive difference for modern customer-facing operations. Dynamics 365 Customer Service allows service staff real-time, anytime, access to accurate and comprehensive customer information.

This includes all customer data from various platforms displayed in a single system, including orders, complaints, queries, history, purchasing behaviour, etc. 

This not only simplifies employees’ jobs but also enables communication with customers in a more personal and consistent manner. Dynamics 365 Customer Service combines customer data from Office 365, Microsoft Dynamics 365, and external data sources and aids users in deriving insights from data.

Personalised customer experiences Provides valuable customer insights Increases business productivity

Microsoft Monpellier Microsoft dynamics 365 solution dashboard image with logos surrounding it in full colour with a transparent background

Dynamics 365 Business Voice

Microsoft 365 Business Voice is essentially a cloud-based phone system that uses Microsoft Teams to function as a more contemporary replacement for the more conventional phone system. 

Users have the choice to call landlines, mobile phones, and other PSTN (Public Switched Telephone Network) users, as well as receive calls from them.    

Microsoft Dynamics 365 Business Voice is intended for small and medium-sized enterprises transitioning to an Office 365-based contemporary workplace. 

Microsoft 365 Business Voice’s primary features include call forwarding, free phone numbers, audio conferencing, setting up an auto attendant and call queue, and number porting.  

Uses:  

  • Call park  
  • Forwarding  
  • Auto attendants  
  • Call queues  
  • Audio conferencing  
  • Calling plans  

 

Microsoft Monpellier Microsoft teams voice dashboard image with logos surrounding it in full colour with a transparent background

Dynamics 365 Fundraising and Engagement

Dynamics 365 Sales fuels the fundraising and engagement features of Microsoft Cloud for non-profits. Relationship management software will aid non-profits in modernising constituent involvement.  

Fundraising and Engagement may be integrated with LinkedIn Sales Navigator for Dynamics 365. With customised methods that make use of LinkedIn networks and interactions, this integration helps improve donor and prospect research.   

Microsoft Dynamics 365 Fundraising and Engagement divides into various categories, such as Development, Fundraising, Gifts, Events, Reports, and Configuration.

 Switching between areas is simple, allowing easy organisation.  

  • Relationship management  
  • Campaign management  
  • Manage volunteers  
  • Organise fundraising events  
  • Donations and income processing Gift Aid and tax-efficient giving 
  • Identify and profile your major donor  
  • Manage legacy fundraising  

 

Microsoft Monpellier Microsoft dynamics 365 solution dashboard image in full colour with a transparent background

Microsoft Dynamics 365 Marketing

Today’s customers are more knowledgeable and well-informed than ever before. Where once the sales representative was the only source of information, prospective customers now progress more than halfway through the buying cycle before engaging directly with a sales team.   

Dynamics 365 for Marketing simplifies content creation and data analysis so marketers can focus energies where it counts most. 

An intuitive multichannel journey designer allows automated distribution and personalisation to ensure messages reach the right people in the right way. Dynamics 365 underpins all this, and with customisable focused lead score analysis, efforts focus on the best prospects.   

With seamless integration to Dynamics 365 Sales, Dynamics 365 Customer Insights, Microsoft Teams, and other products, 365 Marketing uses data to make quicker and wiser business decisions.    

  • Tailor buyer offering  
  • Conduct more personalised, account-based content  
  • Maximize ROI with pre-built dashboards or build your own  
  • Get a 360° view of every lead and monitor every touchpoint  
  • Create professional emails with personalized messages and deliver campaigns at the perfect time  
  • Run targeted, multi-channel marketing campaigns  
  • Allows sales and marketing to target high-potential revenue-generating accounts  

 

Microsoft Monpellier Microsoft marketing solution dashboard image with logos surrounding it in full colour with a transparent background

Dynamics 365 Finance

Microsoft Dynamics 365 for Finance & Operations connects processes and departments, including procurement, sales, logistics, productions, projects, finance, and business administration in the cloud.   

Microsoft Dynamics is a cloud-based ERP solution that offers manufacturing, supply chain, retail and finance capabilities, with built-in predictive analytics and intelligence for real-time actionable insights into business performance.   

Dynamics CRM uses analytics, automation and clear financial insight at every step. Microsoft Dynamics is adaptable enough to help everyone, from Fortune 500 enterprises to SMEs, drive down costs and increase output.  

  • Unifying financial and business operations  
  • Transforming businesses by easily redesigning processes without disrupting operations    
  • Leverage the Cloud with the ability to do business anywhere, anytime  
  • Provide a fast and efficient way to register financial transactions and manage relationships  
  • Delivers insights at all levels of the organisation to support innovation 
  • Connect sales and purchasing processes with logistics, production, and warehouse management    

 

Untitled design (29)

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Microsoft Dynamics 365 Overview

Microsoft Dynamics 365 provides an overview of a versatile and integrated platform that combines a comprehensive suite of solution offerings to enhance productivity, customer engagement, and overall business performance.

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