DYNAMICS 365 ADMINISTER CUSTOMER SERVICE

Microsoft Dynamics 365 Customer Service

Organisations can improve customer service operations, raise service agents' efficiency, and increase client loyalty with the aid of Microsoft Dynamics 365 Customer Service.

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OMNICHANNEL ADMIN CENTRE

What is Microsoft Dynamics 365 Customer Service?

Organisations can improve customer service operations, raise service agents’ efficiency, and increase client loyalty with the aid of Microsoft Dynamics 365 Customer Service.

Using a 360-degree picture of the customer to enable personalised support and giving service agents visibility into their performance through dashboards and reports, Microsoft Dynamics 365 Customer Support is a module for automating customer service.

Microsoft was positioned as a Leader in the CRM Customer Engagement Centre Magic Quadrant by Gartner in 2021.

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AGENT APPS TO SERVICE CUSTOMERS

Microsoft Dynamics 365 Customer Service Benefits

With Dynamics 365 Customer Service, benefit from:

  • Automate customer service procedures and regulations of any complexity, case management workflows can be customised.
  • Customise data structure allows you to track and use information unique to your company in automated workflows by adding or renaming properties of objects like Customers, Contact Persons, Cases, etc.
  • Automate business rules and everyday tasks. custom form creation for surveys, tests, and polls to gather consumer feedback, gauge staff happiness, etc.
AVAILABLE ANYWHERE, ON ANY DEVICE

Microsoft Dynamics 365 Customer Service Offerings

Experience unparalleled customer service solutions with Microsoft Dynamics 365, offering a seamless blend of AI-driven insights and personalised interactions. Elevate customer satisfaction and streamline support processes with a comprehensive suite of tools tailored to meet diverse service needs.

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Customised Workflows

Case management workflows can be customised to automate any complexity of customer care procedures and policies.

ACCESSIBILITY AND PRIVACY, ANYWHERE

Microsoft Dynamics 365 Customer Service Overview

At the core of Dynamics 365 Customer Service lies the agent experience. Elevating satisfaction in service delivery involves empowering agents to seamlessly manage customer requests across channels, handle concurrent sessions, navigate multiple apps while retaining context, and optimize workflows with productivity tools.

Dyamics 365 Customer Service Pricing

Prices below do not include implementation and support. Contact us for a full cost breakdown.

Dynamics 365 Customer Service Professional

£41.10 £
  • Core Customer Service capabilities
Get Customer Service Professional

per named user, per month

Popular

Dynamics 365 Customer Service Enterprise

£78.10 £
  • Advanced Customer Service capabilities
Get Customer Service Enterprise

per named user, per month

Digital Messaging & Voice Add-in

£74.00 £
  • All-in-one omnichannel engagement across voice, digital channels, and chat Requires Enterprise licence
Get Add-in

per named user, per month

Popular

Voice Channel Add-in

£61.60 £
  • Add native voice capabilities as part of your omnichannel engagement Requires Enterprise licence
Get Add-in

per named user, per month

Digital Messaging Add-in

£61.60 £
  • Rich omnichannel engagement across digital messaging channels, including chat Requires Enterprise licence
Get Add-in

per named user, per month

Chat Add-in

£49.30 £
  • Live chat omnichannel engagement between customers and agents Requires Enterprise licence
Get Add-in

per named user, per month

Try Dynamics 365 Customer Service today

Have a project in mind? To request a quote contact us directly or fill out the form and let us know how we can help.

Email

info@monpellier.co.uk

Phone

0191 500 8150

Our Locations

Evolve Business Centre, Rainton Bridge Business Park, Cygnet Way, Houghton le Spring, Sunderland, DH4 5QY

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