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SIMPLIFY AND ENHANCE FIELD SERVICE OPERATIONS

Microsoft Dynamics 365 Field Service

Microsoft Dynamics 365 Field Service is an all-in-one platform designed to simplify and enhance field service management for organisations of all sizes. By combining intelligent scheduling, real-time updates, and advanced tools like AI and IoT, it helps businesses deliver faster, more efficient, and proactive service.

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INTELLIGENT SCHEDULING AND REAL-TIME UPDATES

Core Features of Dynamics 365 Field Service

  • Smarter Scheduling: Automatically assigns technicians based on their availability, expertise, and proximity to job locations, ensuring optimal use of resources.
  • Live Tracking: Monitor technician locations and job progress in real time for better operational visibility.
  • Proactive Maintenance: Use IoT sensors to identify potential equipment issues before they cause disruptions.
  • Mobile Access: Technicians can access customer history, inventory details, and service instructions on the go.
  • Remote Support: Enable field teams to get immediate guidance from experts, improving first-time fix rates.
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Field service scheduling board displaying work orders and locations on a digital interface.
User interface of a field service management software displaying schedules and maps.

DELIVER FASTER AND MORE PROACTIVELY

The Benefits of Microsoft Dynamics 365 Field Service

  • Streamlined Operations: Advanced tools like Copilot automate repetitive tasks, simplifying work order management and scheduling.
  • Enhanced Productivity: Equip technicians with the resources they need to resolve issues efficiently, reducing downtime.
  • Customer Satisfaction: Faster response times and improved scheduling lead to better customer experiences and loyalty.
  • Cost Savings: Predictive maintenance reduces the likelihood of costly breakdowns and unplanned downtime.
  • Data-Driven Decisions: Insights from IoT and AI help optimise processes and uncover opportunities for improvement.
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INTEGRATED AI FUNCTIONALITY

Why Choose AI-Powered Field Service?

AI is transforming field service operations, and Dynamics 365 Field Service leads the way with its integrated Copilot functionality. With AI support, businesses can:

  • Automate routine processes, freeing up time for more complex tasks.
  • Provide self-service options to customers for improved convenience.
  • Quickly retrieve critical data, reducing delays and boosting efficiency.
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User interface of Microsoft Dynamics 365 Field Service displayed on multiple devices including a desktop and tablet.
Field service scheduling board displaying work orders and locations on a digital interface.

GROWTH AND ROI

Results You Can Expect

Organisations that adopt Dynamics 365 Field Service can achieve:

  • Significant ROI growth, with studies showing a 346% ROI over three years (Forrester, 2023).
  • Increased productivity, with an average 14% improvement in worker efficiency.
  • Fast returns, typically seeing a payback in less than six months.
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COMPLETE DEALS WITH ACCOUNT-BASED MARKETING

Microsoft Dynamics 365 Field Service Overview

Ready to take your field operations to the next level? Whether you want to streamline workflows, empower your technicians, or delight your customers, Dynamics 365 Field Service has the tools to help you succeed.

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What Our
Clients Say
About Us:

Our Customer Success Stories

"We chose Monpellier because of the customer service. They have helped us on multiple occassions and it has always been a fantastic experience."

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Dan Biggs
Director | Metroplan

“The all-around package from Monpellier is fantastic! There are no hidden messages or costs and everyone that we have dealt with has been a joy to work alongside.”

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Tracey Milne
UK Land Estates

"You need a provider like Monpellier who will listen, has excellent product knowledge and the ability to plan. They have done a fantastic job for us.”

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Richard Warren
Quality Water

“The whole team at Monpellier are really easy to get along with and they treat us like partners, rather than another customer. They not only fixed our problem but also set us up for future IT developments."

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Adam Pritchard
Petti Rossi

Request a Free Demo of 365 Field Service

Have another project in mind? To request a quote contact us directly or fill out the form and let us know how we can help.

Email

info@monpellier.co.uk

Phone

0191 500 8150

Our Locations

Evolve Business Centre, Rainton Bridge Business Park, Cygnet Way, Houghton le Spring, Sunderland, DH4 5QY