Author: Olivia

Dynamics 365 Business Central is a cloud-first ERP system designed to be flexible and future-proof. It offers seamless integration with Microsoft 365 tools, such as Power BI, Microsoft Teams, and SharePoint, ensuring a smooth flow of data across all business functions. Built for scalability, it supports businesses of all sizes—from small enterprises to large corporations—making it an excellent choice for SMEs aiming for long-term growth. Business Central offers both cloud and hybrid deployment options, providing the flexibility to scale as your business evolves.

One of the most significant challenges businesses face is dealing with data silos, where data is fragmented across different systems. When CRM systems and marketing tools aren’t fully integrated, it becomes difficult to access a complete view of customer interactions. According to a study by Forrester, 65% of marketing professionals say data fragmentation is a significant challenge in their efforts to improve customer experiences. This lack of integration can lead to missed opportunities, as crucial information about leads and customers isn’t readily accessible.

Small and medium-sized businesses (SMBs) in field service industries face unique challenges that can hinder growth, operational efficiency, and customer satisfaction. From inefficient scheduling to fragmented data systems, these obstacles can prevent businesses from achieving their full potential. Microsoft Dynamics 365 Business Central, combined with field service tools, is designed to address these pain points, […]

The combination of CRM and AI also revolutionises customer service. With AI-powered chatbots and virtual assistants integrated into Business Central, businesses can provide round-the-clock support to customers. These tools can handle frequently asked questions, troubleshoot common issues, and guide users through processes, freeing up human agents to focus on more complex inquiries.

With Business Central 2024 Wave 2, businesses are not only given the tools to predict their financial future but also to adapt to it in real time. This is crucial in a market where conditions can shift rapidly, and businesses need to remain agile. By leveraging real-time forecasting, predictive analytics, and Power BI integration, you’re able to plan more effectively, seize opportunities, and mitigate risks more efficiently.

A highlight of the update is the inclusion of over 70 new Power BI reports, which provide in-depth analysis across key business functions such as finance, inventory management, sales, and customer service. With direct integration into Business Central, users can now access these reports within their daily workflows, allowing them to view real-time data in context and make decisions faster and more efficiently.

The enhancements to Copilot in the 2024 Wave 2 update signal a clear direction for the future of business operations—one where AI and automation take centre stage. By automating routine tasks, streamlining sales processes, and improving decision-making with real-time insights, Copilot is positioned to become an indispensable tool for businesses looking to stay competitive in a fast-changing landscape.

The 2024 Wave 2 update for Microsoft Dynamics 365 Business Central introduces a wealth of powerful features and enhancements designed to empower small and mid-sized businesses. As your trusted partner in delivering bespoke business solutions, Monpellier is excited to share the key updates from this release and provide expert insight into how these innovations can benefit your organisation.

Monpellier’s exclusive webinar is designed to prepare Monpellier customers for the exciting new functionalities and improvements in Dynamics 365 Business Central’s 2024 release wave 2. This informative session will ensure you are equipped to leverage the latest features for enhanced business operations and efficiency. Don’t miss this opportunity to stay ahead of the curve with Dynamics 365 Business Central.

A core benefit of most CRM software is its ability to centralise sales data, eliminating the need to sift through spreadsheets and different systems. This also makes it easier to identify trends, spot bottlenecks, and proactively pursue sales opportunities.

However, Microsoft Dynamics 365 CRM takes it a step further. The system uses advanced algorithms and predictive analytics to analyse historical data, market trends, and customer behaviour. This combination helps sales professionals make informed predictions about future performance. It also aids in quickly adopting measures that can position the company to either capitalise on future opportunities or prevent poor sales performance.