The 2024 Wave 2 update for Microsoft Dynamics 365 Business Central brings a wealth of new features, but one of the most transformative is the enhanced AI-powered assistant, Copilot. This intelligent tool is revolutionising how businesses operate, driving efficiency and streamlining processes through automation and AI. In this blog, we will explore how Copilot’s role in Business Central has evolved and how it can help optimise your business operations.
What is AI-powered Copilot in Business Central 2024 Wave 2?
Copilot is an AI-powered assistant integrated within Microsoft Dynamics 365 Business Central, designed to help businesses work smarter by automating routine tasks, improving decision-making, and enhancing user experience. As part of the 2024 Wave 2 update, Copilot has been further enhanced to offer even more functionality, making it a key driver of business optimisation.
Whether you’re looking to automate sales orders, generate product information, or streamline workflows, Copilot allows you to do this efficiently through natural language processing (NLP) and advanced AI capabilities. Let’s take a closer look at some of the standout features of Copilot in the latest update.
Streamlining Sales Orders via Chat with AI-powered Copilot in Business Central 2024 Wave 2
Imagine completing sales orders without lifting a finger, all through a simple chat with Copilot. One of the most exciting developments in the 2024 Wave 2 update is the ability to create sales orders through natural language commands.
Enhanced Customer Interaction
With Copilot, sales teams can now interact with customers seamlessly through chat platforms like Microsoft Teams, using natural language to create orders. For example, by typing “Create a sales order for 200 units of Product A for Customer XYZ,” Copilot will automatically generate the order in Business Central. This smooth interaction saves time, improves customer satisfaction, and reduces the chances of human error.
Reducing Manual Work
Sales teams are often bogged down with manual order entry, which can lead to delays and mistakes. Copilot eliminates the need for manual data entry, allowing sales reps to focus on building relationships and closing deals. Automating sales orders directly from chat is a game-changer for organisations looking to increase efficiency and reduce operational bottlenecks.
Automating Product Information Generation
Another critical task that Copilot helps to automate is the generation of product information. Gone are the days when employees had to manually input product details such as variants, dimensions, and units of measure. With Copilot, businesses can now automate this process, ensuring accuracy while freeing up valuable time.
Accuracy and Speed
By allowing Copilot to handle product information generation, businesses reduce the risk of data entry errors and inconsistencies. This level of accuracy is crucial for maintaining the integrity of inventory management, sales processes, and customer service. Moreover, Copilot can perform this task much faster than a human, ensuring that product data is up to date and ready for use in real time.
Simple Commands, Big Results
Through simple commands, users can now ask Copilot to create new product variants or update product details. For example, a command like “Generate a new variant of Product B with dimensions X, Y, and Z” will prompt Copilot to populate all necessary fields automatically. This ensures that the product management process is both faster and more accurate, allowing businesses to respond to market demands with agility.
Boosting Efficiency by Reducing Repetitive Tasks Using AI-powered Copilot in Business Central 2024 Wave 2
One of the most compelling benefits of Copilot is its ability to reduce the burden of repetitive tasks, which can take up a significant amount of time and resources. By automating these tasks, businesses can operate more efficiently and direct their attention toward higher-value activities like strategy development and customer engagement.
Fostering Innovation and Strategic Thinking
With Copilot handling routine tasks, employees are freed from repetitive, time-consuming activities. This allows them to focus on more creative and strategic endeavours that contribute to business growth. Copilot’s intuitive interface and ability to handle tasks via natural language processing also mean that users don’t need to have a deep technical understanding of Business Central to benefit from its advanced features.
Improving Productivity and Morale
The automation of mundane tasks not only improves operational efficiency but also boosts employee morale. When teams spend less time on data entry or administrative tasks, they can focus on the parts of their jobs that add the most value, fostering a more engaged and productive workforce.
Empowering Decision-Making with Real-Time Insights
The AI capabilities of Copilot aren’t just about task automation—they’re also about enhancing decision-making through real-time data and insights. Copilot helps businesses make informed decisions by providing actionable intelligence based on the latest available data.
Predictive Analytics and Insights
The 2024 Wave 2 update integrates predictive analytics into Copilot’s functionality, giving businesses the power to forecast trends and anticipate outcomes. This means that as your sales orders are processed, Copilot can analyse emerging patterns and customer preferences, enabling you to respond quickly to changes in demand or market conditions.
Actionable Alerts
Copilot doesn’t just assist in data analysis; it also delivers proactive alerts and insights about critical business operations. For example, if sales trends indicate a potential supply chain issue, Copilot can notify the relevant teams, helping them act swiftly to mitigate risks and optimise performance. This kind of real-time intelligence is invaluable for businesses that need to remain agile and responsive.
Copilot and the Future of Business Operations
The enhancements to Copilot in the 2024 Wave 2 update signal a clear direction for the future of business operations—one where AI and automation take centre stage. By automating routine tasks, streamlining sales processes, and improving decision-making with real-time insights, Copilot is positioned to become an indispensable tool for businesses looking to stay competitive in a fast-changing landscape.
As organisations continue to navigate the challenges of digital transformation, AI-powered solutions like Copilot will play a critical role in helping businesses operate more efficiently, reduce costs, and focus on innovation. Copilot’s ability to work seamlessly with other tools in the Microsoft ecosystem, such as Power Platform and Power BI, further enhances its potential to transform operations across departments.
Conclusion
The 2024 Wave 2 update for Microsoft Dynamics 365 Business Central is truly a game-changer, with Copilot leading the charge in revolutionising business processes through AI and automation. Whether it’s creating sales orders via chat, automating product information generation, or providing real-time insights, Copilot is making it easier for businesses to work smarter, not harder.
At Monpellier, we are committed to helping businesses unlock the full potential of these cutting-edge tools. If you’re ready to harness the power of Copilot and transform your operations, get in touch with our team of experts today.